Monday through Friday orders are shipped within 1-2 business days. Orders placed over the weekend will be shipped the following Monday.
Keep in mind that shipping carriers operate by a business day schedule, and overnight or 2-day shipping will not guarantee one or two day arrival if the order is placed after 3 p.m. PST or during weekends and holidays. Additionally, while we always strive to process orders same-day, occasionally some items may not be immediately available and may require one or two extra days before shipping.
If your order needs to arrive by a certain day, please contact us and we’ll do our best to accommodate your request.
RETURNS & EXCHANGES
We want you to be happy with your purchase! If for some reason you are not completely satisfied, we will gladly accept returns for exchange or store credit in the full amount of the item within 21 days of receiving your order. Credit will be stored under your customer account. Shipping and handling fees are non-refundable, unless an item is damaged or defective. We apologize that as a small business, full refunds to your original form of payment are not a luxury we can offer at this time.
For hygienic and legal reasons, all swimwear, intimate apparel, food, and personal care products are non-returnable.
Because some of our customers are chemically sensitive and may experience adverse reactions, please do not wear perfume or scents when trying on clothing or footwear. On the same note, please try not to expose clothing, toys, bedding, bath or footwear to cigarette smoke or pets.
Items cannot be washed, worn, or soiled, and must be returned in new, original, re-sellable condition. All original packaging, tags, and accessories must be intact.
Returns and Exchanges should be shipped to:
543 S. Coast Hwy 101
Encinitas, CA 92024
We recommend that you call (760.753.7420) and contact us before shipping items back.
Ecotopiia is not responsible for items lost in the mail, and therefore recommend delivery confirmation and insurance, if possible.